Research has shown that 90% of the difference between top performers and average performers is due to emotional intelligence factors. IQ and technical skill still matter, but only as threshold capabilities. Emotional intelligence is the 'X' factor; it is possible to improve adults' social and emotional competence. In this course, you will explore the nature of emotional intelligence, its importance, its competencies, significance for management and leadership and applying EI to the workplace.
The following topics will be covered:
- emotional intelligence – what is it?
- why is EI important?
- two main competencies of emotional intelligence - personal competence and social competence
- EI's significance for management and leadership
- case studies and exercises: your experience of others, how EI can be learnt and applying EI to your workplace.
On completing this course you will have:
- reviewed Emotional Intelligence
- gained insight into communication styles
- looked at what makes good managers and great leaders
- assessed your understanding of communication styles and those of others
- developed an action plan about using emotional intelligence in the workplace.